Customer experience is the key 🗝️ to what every company strives for: customers purchasing more, being more loyal, and sharing their experiences with their circle of influence 👥. But there is a disconnect between what customers want and what they are getting because companies historically has not focused on or invested 💲 in the aspects of customer experience that are most meaningful. Here’s how salons can shift the focus to add more value to the customer experience.
Author: Team REACH
Maintaining a Personal Connection in a 2020 Digital World
There is a misconception that personalization in communication 💬 means less efficiency. To the contrary, advancements in technology 💻 have made it more convenient than ever for merchants to automate various aspects of their business processes, including communicating with customers in a way that is personal and meaningful.
How Small Businesses Can Take Advantage of the U.S. Stimulus Package
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”The Coronavirus Aid, Relief, and Economic Security Act (or CARES Act), passed March 27, directs more than $2 trillion to the U.S. economy. ” font_container=”tag:h2|font_size:48|text_align:left” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”fadeInLeft”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default”… Continue reading How Small Businesses Can Take Advantage of the U.S. Stimulus Package
Ways Technology Can Help Salons and Spas Get to Know Their Customers Better
Technology 📱 has fundamentally shifted the way Americans connect with one another. The same technology has opened the door for business owners and has proven to be instrumental in allowing businesses to more easily learn about and connect on a personal level with their customers. Learn how salon 💅 owners can use technology to get to know their customers better.
Overcoming COVID-19 Together!
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”We are here to help You get through this challenging time.” font_container=”tag:h2|font_size:50|text_align:left” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”slideInLeft”][divider line_type=”No Line” custom_height=”30″][divider line_type=”Small Line” line_alignment=”default” line_thickness=”3″ divider_color=”extra-color-gradient-1″ animate=”yes”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″… Continue reading Overcoming COVID-19 Together!
Competitor Analysis Tools Every Salon/Spa Merchant Needs
From old-fashioned pen and paper 📝 to the technologically 💻 advanced, these 5 tools 🔧 will help your merchants keep an eye on their competition and gain valuable insights 🔍 on how to get ahead in the marketplace.
5 Reasons You Should Be Watching Your Competition in 2020
Competition in the salon industry is not a bad thing. It will keep you on your toes and force you to get creative about how you approach your business and constantly find new ways to engage customers. Competition, in reality, helps your salon grow 📈. But that doesn’t mean you should ignore your competitors. In fact, you should pay more attention 🔍 to them. Here’s why.
Why Your Online Reputation Matters
What is said about your salon 💅 on the internet will impact your business and whether or not customers want to visit your salon. Learn what your salon’s online reputation is made of and 4️⃣ good reasons to manage it here…
3 Easy Steps to Achieve Authenticity in Your Business
The power of stories to resonate and build trust with an audience is infinite. That’s why developing an authentic brand story is crucial in connecting with your customers. These 3 easy steps will help salon owners create a brand story that speaks to consumers and invites them to engage with your salon.
Minimizing Stylist Turnover
It is more efficient to retain existing employees than it is to hire and train new ones, from a productivity and a cost perspective. Taking simple steps like investing in employee satisfaction and career development can prove to save your salon money in the long run.