New Features & Updates

2020.10.19 Release

About the REACH™ platform:

Octopi created REACH technology to focus on making day-to-day Salon and Spa activities easier for service providers, more satisfying for clients, and more lucrative for business owners. REACH is best-in-class technology that drives revenues by prioritizing client satisfaction through consistent and personalized experiences with your brand.

Today’s REACH updates feature enhancements to it’s proactive client onboarding and timely SMS messages based on established purchase patterns. These upgrades improve interactive online service experiences for you, your staff, and your clients.

What's New?

AI-Powered SMS Messaging

Clients now receive an SMS message with a direct link to re-book when they are overdue for a service. To be included in the SMS communications program, clients must provide their mobile phone number and “opt-in” via the POS or the REACH Booking Module. No unsolicited communications will be sent and they can unsubscribe at any time.

Client Onboarding Campaigns

This seamless client introduction to REACH stimulates new booking activity by getting clients excited about the benefits they will enjoy through enhanced online services. Newly added and existing clients receive emails to help quickly orient them to the new tool with clear, simple instructions. The series of four emails cease after the first booking or if they unsubscribe before the end of the two-month launch cycle.

User Experience Enhancements

The incentive dollar amount and percent of service is calculated concurrently to speed up processing. The subtotal is more clearly highlighted on the appointment confirmation screen in Booking Module. A professional default avatar is featured when no image is uploaded.

What’s Improved?

As soon as we learn about a new challenge our merchants face, we dedicate members of our world-class team to research, develop, design, and test solutions that we can implement to help counter those challenges, both big and small. This may include the look, feel, or ease of use of our product.

  • Significantly improved load times for merchants
  • Simplified email templates and previews
  • Actual real-time revenue growth viewable on mobile
  • Direct My Account linking to custom account page for clients
  • Gratuity amounts tracked better in the database
  • “No incentive” option improved in POS notes
  • Booking Module mouseover graphics fix
  • Invoice revenue attribution improved
  • Booking Module progress tracking simplified
  • Console error on logout resolved
  • Multiple User Interface (UI) improvements including the display of:
    • The new My Plan screen
    • Trend chart pop-ups for Client Connect
    • Autofill Agent on mobile browsers
    • Booking Module appointment confirmation
    • Change/Reset password screens
    • Business avatar edits and deletion from the My Brand screen
    • and more… 🙂

 

  • Significantly improved load times for merchants
  • Simplified email templates and previews
  • Actual real-time revenue growth viewable on mobile
  • Direct My Account linking to custom account page for clients
  • Gratuity amounts tracked better in the database
  • “No incentive” option improved in POS notes
  • Booking Module mouseover graphics fix
  • Invoice revenue attribution improved
  • Booking Module progress tracking simplified
  • Console error on logout resolved
  • Multiple User Interface (UI) improvements including the display of:
    • The new My Plan screen
    • Trend chart pop-ups for Client Connect
    • Autofill Agent on mobile browsers
    • Booking Module appointment confirmation
    • Change/Reset password screens
    • Business avatar edits and deletion from the My Brand screen
    • and more… 🙂