New Features & Updates

2020.26.05 Release

Improvements to the REACH™ platform include:

Improvements to the REACH™ platform include:

Online Booking Module v2.0

Notable upgrades for enhanced client experience:

Online Booking Module v2.0

Notable upgrades for enhanced client experience:

Touch-free Checkout – Clients using GooglePay and ApplePay can provide quick, secure, and safe “no-contact checkout transactions” with a single click.

Enhanced Source Tracking – REACH™ tracks, stores, and reports the origin for all bookings on the results dashboard providing insights into the most productive channels.

Social Media Sign Up/In – Users can enjoy a streamlined user experience by signing up or signing in with minimal clicks using their Google or Facebook accounts.

Provider Personalization – Providers can now include individual avatars in their personalized client messaging including their regular client re-booking experience.

Offer Personalization – “My Account” landing page now displays any pending special offers that relate to the parameters met by every individual client who is logged-in.

Reviews from REACH™ – Clients can leave a review on their favorite social media sites by clicking “Leave a Review” directly from their “My Account” page.

Cancel Notifications – Merchants now receive an email notification if a REACH-made booking is canceled. This email contains the appointment details and the refund amount.

*Screen images simulated. Content is subject to change at anytime.
Actual display may vary depending on device.

Client-Set Preferences – Clients can manage email preferences at the bottom of emails for two sets of Client Connect communications: Last-Minute Appointments & Offers.

Better Looking and Easier to Use: Many enhancements to the UI/UX from the UI sizing and elements to improve look & feel as well as responsive design.

  • Welcome – Sends an email to EXCLUSIVELY to new clients added after the start of the campaign.
  • Happy Birthday – Sends a birthday wish to email to clients seven (7) days before their birthday.
  • Big Spender a.k.a. VIPs – Sends email to clients when receipt totals reach an amount greater than the campaign threshold.
  • Frequent a.k.a. Regulars – Sends email to clients when the number of visits (posted receipts) exceeds the threshold of the campaign based on the selection for the month, quarter, or year.
  • Infrequent a.k.a. Lost Clients – Sends email to clients when the time since their last visit (posted receipt) exceeds the threshold of the campaign.

*Screen images simulated. Content is subject to change at anytime. Actual email display may vary depending on device.

REACH™ Platform - Owner View:

User Screen Improvements

  • Designs for Autofill, Sign In, Sign Up, Reset Password, Forgot Password, and Account Activation have all significantly improved.
  • Advanced Settings now expand to offer rule card options

New Product Customization Options

  • Activate modular product areas either one at a time, multi-select, or all.
  • Merchants can now choose which products they want to activate with their account: Autofill, Client Connect, and/or Reputation Radar.

Detailed Results Dashboard

Detailed LMAi communication metrics:

  • Outbound Efforts
    • Emails Sent/Open Rate
    • Click Through to Booking
  • Inbound Engagement
    • New Sign Ups
    • Total Clients Booked
  • Results
    • Booked by Channel
    • Total Revenue Earned

Booking Patterns Identified

  • A four-hour booking preference window has been identified for each client based on individual patterns. LMAi reminder/offer emails can be distributed 1x-3x a day.

Issues Resolved:

  • Reputation Radar issue fixed. It was not displaying reviews because social sites were pausing their publication of reviews due to Shelter in Place (SIP) mandates.
  • More customer properties have been added to the customer record in the database.
  • Fixed an issue in “My Income” tab that was incorrectly reporting funds “In Transit” when they had already been delivered to the merchant bank account.
  • Issue Resolved of Cancellations/Refunds not being processed.

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