CUSTOMER CONNECT

CUSTOMER CONNECT

Turn Transactions Into Conversations

Turn Transactions Into Conversations

Loyal, Long-Term Customers Are at the Core
of Any Strong, Stable Business

When clients leave your front door, how do you continue to build and nurture those invaluable one-on-one relationships?

Whether it’s remembering a birthday, a favorite service, or thanking them for a great review, personal acknowledgment of customers demonstrates that you are paying attention and grateful for their business.

Cultivating personal connections with clients drives the Customer Connect component of Octopi’s REACH platform. The POS data you collect about each client is digital breadcrumbs, rich with insights into who they are, what they care about, and what they want from their interactions with your business.

Loyal, Long-Term Customers are at the Core
of Any Strong, Stable Business

When clients leave your front door, how do you continue to build and nurture those invaluable one-on-one relationships?

Whether it’s remembering a birthday, a favorite service, or thanking them for a great review, personal acknowledgment of customers demonstrates that you are paying attention and grateful for their business.

Cultivating personal connections with clients drives the Customer Connect component of Octopi’s REACH platform. The POS data you collect about each client is digital breadcrumbs, rich with insights into who they are, what they care about, and what they want from their interactions with your business.

Customer Connect

Meaningful incentives inspire loyalty and create bonds between customers and businesses. Optimized marketing means selecting the right incentives to achieve an ever-increasing ROI on marketing budget spend.

The REACH platform applies insights into customer data to reward big spenders, tempt long lost clients back, celebrate birthdays, holidays, or create manual one-off campaigns to perk up low volume days with automated personalized marketing campaigns sent via text, email and/or social media.

Did you know?

  • Increasing customer retention rates by just 5% can increase profits by 25% to 95%!* (Source *Harvard Business Review)
  • Customer Connect combined with Autofill Agent give a holistic view of all customer spending and recommends customized offers to incentivize various customer types.

Get the right message out

  • Automate emails, texts and social media postings.
  • Deliver the right offer, to the right person, at the right time, via the right channel.
  • Introduce new staff talent and products to your customer base.

Track effectiveness effortlessly

  • Receive instant customer responses to virtual offers in-store or online.
  • Segment and score customer database dynamically for a clear view of the most (and least) valuable customers by analyzing purchase patterns.
  • Track and measure customer spending and ROI automatically in real time.

CUSTOMER CONNECT combines highly optimized marketing campaign suggestions with real-time results measurement and data interpretation insights for ever-increasing ROI on marketing budget spend.

We deliver the right offer to the right customer at the right time in the right place.

Automated personalized marketing campaigns are sent via text, email and/or push notifications. Customers can instantly use virtual offers the way they want, in-store or online.

Did you know?

  • Increasing customer retention rates by just 5% can increase profits by 25% to 95%!* (Source *Harvard Business Review)
  • Customer Connect combined with Autofill Agent give a holistic view of all customer spending and recommends customized offers to incentivize various customer types.

Get the right message out

  • Automate emails, texts and social media postings.
  • Deliver the right offer, to the right person, at the right time, via the right channel.
  • Introduce new staff talent and products to your customer base.

Track effectiveness effortlessly

  • Receive instant customer responses to virtual offers in-store or online.
  • Segment and score customer database dynamically for a clear view of the most (and least) valuable customers by analyzing purchase patterns.
  • Track and measure customer spending and ROI automatically in real time.

Maximize your REACH with the powerful Octopi Customer Data Platform.

Integrating Customer Connect with Octopi’s comprehensive feature set increases the breadth and depth of you customer data. Buyer behavior data collected from your POS, along with Autofill Agent gives you a holistic view of your customer spending.

Customer scoring and segmentation provides a clear view of the most (and least) valuable customers by analyzing purchase patterns. Offers are then customized to incentivize various customer behaviors.

REACHTM makes it easy to see how much revenue each segment contributes. 

See a Demo

Maximize your REACH
with the powerful Octopi
Customer Data Platform.

Integrating Customer Connect with Octopi’s comprehensive feature set increases the breadth and depth of you customer data. Buyer behavior data collected from your POS, along with Autofill Agent gives you a holistic view of your customer spending.

Customer scoring and segmentation provides a clear view of the most (and least) valuable customers by analyzing purchase patterns. Offers are then customized to incentivize various customer behaviors.

REACHTM makes it easy to see how much revenue each segment contributes. 

See a Demo

Explore the Features of REACH

AUTOFILL AGENT

Promote available spots: Our dynamic rules-based pricing/offers automatically fill cancellations and tough-to-fill slots.

Learn More

REPUTATION RADAR

Manage Reputation: Increase useful customer feedback, proactively manage negative reviews, and publicize third-party endorsements.

Learn More